The phone interview is probably the most intimidating part of your entire application process. This is meant to give you a general idea of what the phone interview is like, what my personal experience was like, and some helpful tips to prep you for your own interview! I share this with you in my video, but for extra details keep reading!
If you made it to the phone interview portion of the application process, you should know almost immediately following your web-based interview. After my web-based interview, I got an email prompting me to schedule my phone interview almost immediately following.
The availability for scheduling your phone interview can vary. I was able to schedule mine 2 days after my web-based interview, but I also know some applicants had to wait almost 2 weeks to have their interview. Disney will provide you with the available dates and times for interviews, and you’ll be able to select which one works best for you.
For me, I found prepping for the interview was almost as important as the interview itself. As I said previously, I had 2 days before my interview. During that 2 day period I explored all kinds of different DCP blogs and YouTube videos. I looked up all kinds of potential questions, both broad and role specific. This is also an important time to determine your top 3 role choices.
I printed out a bunch of different questions, and bulleted some of my answers for those questions. It’s important to write bullet points opposed to full sentences. You do not want to write out a script for yourself. It’s good to get a general idea of what you want to say, but it should be natural. You don’t want to sound like a robot. Also keep in mine that reading people’s answers on blogs should be insightful to what you should be prepared for, not give you the answers to say. DO NOT word-for-word copy someone else’s answers. Honestly, you’ll only be harming yourself. If you give the same answer and 20 other people, you won’t stand out. It’s important to be yourself during the interview, and answer the questions honestly. When I researched I only really looked for question examples, not answers. I went through all the questions and answered them myself. I typed it all up and when it was time for my interview, I highlighted any key words that might come up so I could find my bullet points faster. I also taped my papers down so I wouldn’t nervously shuffle them while on the phone. When you sit down for your interview it’s also important to rid yourself of any distractions at this time. For example: turn off the TV, don’t be playing music, don’t have things around you that you’ll be jostling around, just to name a few. My family even wrote me some inspirational post-it’s to keep me motivated!
Besides just writing down bullet points and potential questions, what I found immensely helpful was giving my list of questions to family and friends to ask me random questions. My mom and I would be driving to go shopping and she would drill me with random questions. I’d do my best to answer without my notes, and then she would give me feedback on what I did well, or what I could improve on with my answers.
Another thing you should brush yourself up on in your own previous job/volunteer experiences. There were several times during my interview that I referred to previous job experience, and how/why that would make me a good fit for a certain role. They will most likely ask you about your previous job experience in general, so it’s good to be prepared with knowledge of your past. I personally believe it’s better to refer to your previous experience during an interview, so you can better explain why you’d be a good fit for the role.
Another thing to familiarize yourself with prior to your interview is the Disney Look. All Disney employees must fit into the Disney Look in order to work in any of the Disney parks and resorts. You will be asked a couple of questions about the Disney Look to see if you fit, or if you have some things they do not consider Disney Look, if you’re willing to either change them or conceal them. This typically consists of tattoos, piercings, and hair color.
I recommend using a landline for your interview. I say this because often times cell phone reception can be spotty, or even potentially drop the call. I sat at my dad’s desk and used his phone for my interview. My interview was scheduled for March 17th and 12:15PM. Note that my interview was in Eastern time. So for me that meant my interview was actually at 11:15AM because I live in the Central time zone. Disney also emphasizes this in the email they send you.it’s very important to give yourself ample time for your interview. Disney recommends blocking out an entire hour of your day for it. Often times interviews can be shorter than that, but it’s important to not feel rushed. My interview took a total of about 40 minutes. Be prepared to answer a restricted phone number. Keep in mind they could also call you earlier than your allotted time, or even later. My interviewer called about 10 minutes earlier than my scheduled time.
Before you answer the phone, make sure to take a big, deep breath. My heart was racing when the phone started ringing, so it helped me calm my nerves before i picked up the phone. When you first answer you interviewer will introduce themselves, try to remember their name if you can! From their they will give you a general run-down of what the interview will consist of.
They’re going to start off by asking you some generic questions, and then they’ll slowly transition into asking more questions about specific roles, and your top choices. Also be prepared to answer questions about roles you didn’t necessarily put a high preference for. Also be sure to ask your interview questions at the end (they’ll ask you if you have any questions). In my opinion, this is pretty key to helping you to stand out. I got lucky with my interviewer because they were from Iowa, where I go to school, so that really helped me create a good connection with my interviewer, and probably helped me stand out a little more.
I found the phone interview to be the most nerve-racking part of my entire process, but I also found it to be the most enjoyable. I felt that it really allowed me to show my true colors and demonstrate why I truly wanted to work for Disney. It’s really important to just be yourself. As cliche as that sounds, it’s true. You won’t have the benefit of a face-to-face interview, so the phone interview is your time to shine!