I’ve been a cast member for just about 8 months now, and one thing I learned relatively quickly is that some days are more magical than others.
Don’t get me wrong, working for the The Walt Disney Company is something I wouldn’t trade for the world. But one thing to remember, is that it’s still a job. You have your good days, and you have your bad ones. One thing to always remember is to appreciate the magic.
Sometimes for me that is as simple as spending a day in the park with my roommate or some friends. Other times it’s taking a moment to step back and think about it from a guest’s perspective, or even trying to create a little magic myself. Creating the magic, and making dreams come true is what Disney does best, and I couldn’t be more proud to be a part of that.
As a cast member (on the bad days), I often feel that guests can sometimes forget I’m only human. There are some things out of even my control. As a resort merchandise cast member often times guests will treat me as if I am working concierge or front desk, which are in fact, very different roles from my own and require much different training. For instance, when they ask me something I cannot help with, like getting something for their room, I refer them to the front desk. On several times I have been verbally abused for not taking care of them immediately in that moment, and they demand why I cannot take care of it. And unfortunately it doesn’t end there.
I won’t go into gory details, but the take away here is that not all days are magical in the eyes of a cast member. I love working for disney, and some of the best memories of college program are creating those magical moments for guests. But I think it’s important for both cast members and guests alike to truly appreciate the magic, and understand that it’s not something that happens everyday. It’s magical for a reason, and should be cherished when it comes into our lives.
However, on the good days, I couldn’t feel more happy to be here, and love what I’m doing! One of the things I love most about working at a resort is that I get to see guests continuously throughout the week. One of my favorite things is when a guest goes out of their way to say goodbye to me as they bid their vacation farewell. Kids come to hug me goodbye, and some guests even want their picture taken with me. The appreciation I feel from them, and knowing I helped make a part of their vacation makes it all worth it.
As my college program comes to an end, I’m looking forward to a potential career with Disney and to continue helping create that magic for guests and cast members alike. I’m anxious for what’s coming next, but I’m also excited to dive into the professional world. I’m hoping for the best, and hoping a little disney magic, and maybe even some pixie dust, floats my way in hope of starting a new career!